Bestag is a dynamic Swiss company specializing in successful real estate sales. To support our continued growth, we are looking for a communicative, reliable individual who enjoys direct customer contact and has a knack for quickly identifying how we can best help our clients.
Your role
As a setter, you will handle the initial contact and pre-qualification of our clients. You will understand their situation, clarify their needs, and ensure that the right expert from our team is brought in at the right time.
You are much more than a traditional switchboard operator: you actively manage our clients' entry into the Bestag advisory process.
Your responsibilities
- Receiving and initially processing inbound calls
- Managing our central email inbox (info@bestag.ch)
- Contacting individuals by phone who have completed an online property valuation
- Maintaining regular personal contact with existing leads (confirmed owners)
- Initial assessment and pre-qualification of client inquiries
- Scheduling appointments and handing over to the appropriate Bestag consultant or expert
- Ensuring that inquiries are answered quickly, personally, and professionally
- Finding new ways to reach potential clients (e.g., sending out the Bestag book/guide)
What makes this role attractive
You have a direct impact on the customer experience and our company's success. Many clients speak with you first – and your assessment helps determine how we can best support them.
At the same time, you will work in an entrepreneurial, straightforward environment with short decision-making paths, a high degree of personal responsibility, and a flexible work location.
We are not looking for someone to simply "churn through" as many calls as possible, but rather someone who enjoys talking to people, listens well, understands situations quickly, and takes pleasure in determining the right next step for every inquiry.
Ideally, you bring the following
- You enjoy talking on the phone and interacting directly with people
- Excellent communication skills and a friendly, professional demeanor
- Ability to listen attentively and ask the right questions
- Structured and reliable way of working
- Self-initiative and a passion for a dynamic environment
- Excellent German; French is a plus
- Experience in sales, customer service, hospitality, recruiting, or a similar customer-facing role is an advantage
In short: You are the person who ensures that a prospective client feels well taken care of from the very first contact – and internally, that no good business opportunity is missed.
Interested? Send your CV to info@bestag.ch, no cover letter required.
